Every channel. One inbox. AI built in.
JomConnect brings WhatsApp, live chat, email, phone calls and more into one place, with an AI agent that answers customers 24/7 and AI that helps your team reply faster. Fully managed by JomCloud.
Every channel flows into one place
Customers pick the channel that suits them. JomConnect gathers everything into one inbox, lets the AI agent answer what it can, and routes the rest to the right team.
Every channel in one inbox
WhatsApp, live chat on your website, email, phone calls, SMS, web forms and fax all arrive in one shared inbox. Your team sees the whole customer history in one place, whichever channel they used.
- WhatsApp Business, live chat, email, calls, SMS, web forms, fax
- One customer profile across every channel
- Assign, share and hand over conversations
An AI agent that answers 24/7
The AI agent replies to customers instantly, day and night, using your own knowledge base: prices, opening hours, policies, FAQs. When a question needs a person, it hands over to your team with the full conversation.
- Learns from your documents, website and FAQs
- Answers in English, Bahasa Malaysia and more
- Hands over to a person, never guesses
AI that helps your team reply faster
Agents get AI reply drafts they can edit and send, summaries of long conversations, and transcripts and summaries of calls. When a conversation closes, AI suggests the category and a short summary for reporting.
- Reply drafts in your tone
- Call transcripts & summaries
- Auto-summary and category on close
Want to see JomConnect with your own channels?
Talk to usTickets for work that takes time
Turn any conversation into a ticket with a priority, an owner and a status. Teams leave internal notes and @mention each other, and you see how long each ticket sits in every status.
- Priorities, types, owners and due times
- Internal notes, @mentions and team chat
- Email alerts for assigned and overdue tickets
Calls in the same place as chats
Make and take calls from the browser, with call queues, call recording, after-call notes and supervisor tools (listen, whisper and barge). Every call lands in the customer's history next to their messages.
- Call queues and agent status
- Recording, transcripts and voicemail
- Listen, whisper and barge for supervisors
Know how your team is doing
Reports across conversations, tickets and calls: volumes by channel, first-reply and resolution times, AI-handled share, agent performance and call-centre SLA.
Everything included
- WhatsApp Business, live chat, email, phone calls, SMS, web forms and fax in one inbox
- AI agent that answers 24/7 from your knowledge base and hands over to a person
- AI reply drafts, conversation summaries and suggested categories
- Call recording, transcripts and AI call summaries
- Knowledge base: upload documents, FAQs and your website
- One customer profile and history across every channel
- Tickets with priority, owner, status and time-in-status
- Internal notes, @mentions and team chat
- Saved replies (snippets) with customer variables
- Call queues, agent status and after-call work
- Supervisor tools: listen, whisper and barge
- Reports for conversations, tickets and the call centre
- Roles, teams and permissions; business hours
- Website chat widget and web forms in your brand colours
- Hosted in Singapore; Malaysian PDPA terms
- Set up, trained and supported by JomCloud
Who it's for
Sales and support teams that talk to customers on more than one channel, and want AI to take the routine questions off their plate.
Ready to bring every channel together?
Tell us what you run today and we'll map the right package for you — fast, with a real person.
- Reply within one business day
- Setup & migration handled for you
- No lock-in — keep your numbers
- +603 9010 2929
- Block A3-1-12, 1st Floor, Jalan 2/142A, Megan Phoenix, Off Jalan Cheras, 56000 Kuala Lumpur
- Online chat
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